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ONLINE SHOP USER GUIDE
Frequently asked questions and delivery terms
Q-Shop product collection and service points
"Lähellä" package order collection points
Order handling
PayPal user guide
Order handling notifications
Order awaits confirmation - wait for a confirmation message
Order confirmed - Visa, MasterCard or American Express payment received
Pre-payment with bank transfer
Order confirmed - pre-payment with PayPal transfer
Order confirmed - delivery as post or cargo payment on receipt
Order confirmed - payment on collection
Order confirmed - payment by an invoice, 14 days netto
Order confirmed - payment received
Order paid - wait for separate delivery confirmation notification
Order sent - delivery by post (delivery time 1-3 working days)
Order sent - cargo delivery (delivery time 1-3 working days)
Order sent - post delivery (delivery time 1-3 working days)
Order sent - collection from post office (delivery time 1-3 working days)
Order sent - Matkahuolto (delivery time 1-3 working days)
Order sent - Courier delivery (delivery time 1-3 working days)
Order sent - Matkahuolto Lähellä-package (delivery time 1-3 working days)
Order cancelled - see additional information upon contact
Order ready to be collected
Order confirmed - wait for a delivery or collection notification
Order delivery delay - additional information upon contact
Order payment refunded - confirm the receiving of the refund
Order's payment lacking - kindly complete the order's payment
Complication with your order - additional information upon contact
Thank you for your order - we would gladly accept feedback from you!
Pay order with a Visa, MasterCard, American Express card or as a PayPal account transfer
Online Shop customer return form (PDF)
Contact Q-Shop sales service
PICK-UP, SALES AND SERVICE POINTS
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palvelu suomeksi (Finnish)
Service in English (englanti)
palvelu suomeksi (Finnish)
Service in English (englanti)
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US dollar (USD)
Pound sterling (GBP)
Euro (EUR)
Swedish crown (SEK)
Ruble (RUB)
ONLINE SHOP PRODUCTS
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Customer and window signs
Keychains
Party and decoration
Bear flags and products
Literature and comics
Condoms and lubricants
Jewellery
Products for pets
Flags and flag products
Travel guides and products
Postcards, etc.
Q-Card Finland Profit Card
Badges and pins
Stickers and magnets
Trans-flags and products
Clothing and textiles
Entertainment and leisure
Belts and accessories
Other products
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Virtuemart Product Slideshow
Advertising and visibility
Contact Q-Shop maintenance
Registry information
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